SLA Maintenance

Once your online solution is in place, we offer a Maintenance Service Level Agreement on a month to month basis. 

You can choose you desired monthly hours.  The SLA inception will carry a required commitment of 3 months. 

The following tasks are examples of what is carried out with an SLA:

  • Website or system upgrades.
  • Bug fixes.
  • New features.
  • Error page checks (and redirects placed)
    ...and other system requests which are all logged and reported on.

The benefit of an SLA is that hourly rates are reduced by 50%.  Hours over and above the SLA are also reduced by 25%.  
Non SLA hourly rate: R 400/hour.

PACKAGES:

1 Hour = R 200
2 Hours = R 400
5 Hours = R 1,000
10 Hours = R 2,000
20 Hours = R 4,000
Custom Package options also available.

Prepaid SLA hours are also availalbe at R 300/hour and are usable within one year of purchase.

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